Current as of 23 September, 2025

Privacy Policy

We value your trust and are committed to protecting your personal information. Here’s how we collect, use, and safeguard your data.

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  1. Information We Collect

    • Personal details (name, email address, phone number, passport/ID, and encrypted payment details).
    • Booking preferences, special dietary needs, flight arrival schedules, and stay history.
    • Device, IP address, and browser data to optimize site speed and reservation experience.

  2. How We Use Your Information

    • To process, secure, and manage your villa reservations and bespoke concierge requests.
    • To customize your on-site dining, wellness, and transportation services.
    • To send seasonal newsletters, private invitations, and exclusive offers (only with your explicit opt-in consent).

  3. Data Sharing & Third Parties

    • We strictly never sell, rent, or trade your personal data to external advertisers.
    • Data is shared only with verified payment gateways, licensed chauffeur partners, or regulatory authorities as required by Indonesian law.

  4. Security Measures

    • End-to-end SSL/TLS encryption for all digital reservations and payment transactions.
    • Strict server security protocols, regular audits, and restricted employee access to sensitive guest records.

  5. Your Rights & Preferences

    • You may request access, correction, or complete deletion of your personal data at any time.
    • You can easily opt out of email communications via the unsubscribe link in our newsletters.