Current as of 23 September, 2025

Cancellation Policy

We make it simple and transparent for you to adjust or cancel your booking with Tanah Wuk Villas Bali.

Cancellation policy banner background

  1. Standard Bookings

    • Cancel more than 48 hours before check-in → Full 100% refund.
    • Cancel within 48–24 hours before check-in → 50% refund.
    • Cancel within 24 hours or no-show → No refund.

  2. Non-Refundable Rates

    • Promotional packages and special discounted rates explicitly marked as “Non-Refundable” cannot be cancelled or refunded under standard circumstances.

  3. Special Events & Peak Dates

    • During high season, public holidays, Nyepi (Day of Silence), Christmas, and New Year dates, a 14-day advance cancellation window applies. These terms will be clearly displayed prior to booking confirmation.

  4. How to Cancel / Modify

    • Contact our 24/7 reservations team at info@tanahwuk.com with your Booking Reference Number.
    • Once confirmed, eligible refunds will be initiated within 7–10 business days.

  5. Refund Policy

    • Refunds will always be credited directly to the original credit card or bank account used for the booking.
    • Processing times usually take between 7–10 working days, depending on your bank's international clearance protocols.